COMPANY POLICY

What is AesthiSave? Welcome to AesthiSave.com, your trusted partner in the aesthetics industry. AesthiSave is an aesthetic distributor and provider, specializing in high-quality products for professionals in the aesthetics field. As a company recognized by the Spanish Agency of Medicines and Medical Products (AEMPS), our mission is to offer top-tier aesthetic solutions to help professionals deliver outstanding results to their clients. Our Offerings At AesthiSave, we offer a wide range of aesthetic products, including: Dermal Fillers: Our selection of dermal fillers includes products designed to enhance facial volume, reduce wrinkles, and provide natural-looking results. We source our fillers from reputable manufacturers to ensure safety and effectiveness. Skincare Products: We provide an extensive array of skincare products tailored to meet the needs of various skin types and conditions. Our range includes anti-aging serums, moisturizers, exfoliants, and more, formulated with high-quality ingredients to promote healthy, radiant skin. Medical Devices: Our catalog includes state-of-the-art medical devices used in aesthetic procedures. These devices are selected for their innovation, reliability, and ability to deliver exceptional outcomes. Why Choose AesthiSave? Quality Assurance: We are committed to offering only the best products that meet stringent quality and safety standards. Our products are carefully selected and tested to ensure they meet the high expectations of aesthetic professionals. Expert Guidance: Our team of experts is available to provide advice and support, helping you choose the right products for your practice. We are dedicated to supporting your success in the aesthetics field. Reliable Service: We understand the importance of timely and reliable service. Our efficient ordering process and prompt delivery ensure that you receive your products when you need them. Our Commitment AesthiSave is dedicated to fostering long-term relationships with our clients by consistently delivering high-quality products and exceptional customer service. We are here to support your practice and help you achieve the best possible results for your clients. Contact Us For more information about our products and services, or if you have any questions, please contact us: AesthiSave.com Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain Thank you for choosing AesthiSave We look forward to being your preferred partner in the aesthetics industry.

Who Can Purchase Products from AesthiSave? Welcome to AesthiSave.com. Our products are exclusively available to registered businesses within the aesthetics and medical industry. We cater specifically to professionals and establishments that meet the following criteria: Eligible Purchasers: Clinics: Medical establishments offering a variety of cosmetic and aesthetic treatments. Licensed Professionals: Certified and licensed individuals who perform aesthetic procedures. At AesthiSave, we maintain a strict policy of not selling directly to consumers. This policy ensures that our high-quality products are utilized by qualified professionals who can deliver exceptional results safely and effectively. This approach helps us comply with safety standards and regulations set by the Spanish Agency of Medicines and Medical Products (AEMPS) as well as EU regulations. How to Register: If you are a registered business or licensed professional in the aesthetics industry and wish to purchase from AesthiSave.com, you can fill in the online registration form on our website. We will review your application to ensure compliance with our safety and regulatory standards. Contact Us: For inquiries and registration details, please contact us: AesthiSave.com Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain We are here to assist you with any questions and to guide you through the registration process. Thank you for choosing AesthiSave as your trusted partner in the aesthetics industry.

How Do I Place an Order with AesthiSave? Ordering from AesthiSave is a streamlined process designed to ensure that our registered businesses and licensed professionals receive their products efficiently and in compliance with regulatory standards. Follow these steps to place your order: Step 1: Registration Before placing an order, your business must be registered with AesthiSave. We exclusively serve registered businesses in the aesthetics and medical industry, including clinics, doctors, spas, salons, and licensed professionals holding a medical license. To register: Complete the online registration form available on the sign-up/log-in tab on our website. Please provide your business details and necessary documentation for verification. This registration process ensures compliance with safety standards and regulations set by the Spanish Agency of Medicines and Medical Products (AEMPS) and EU regulations. Step 2: Browse Our Products Once registered, you can explore our extensive catalog of high-quality aesthetic products. Our offerings include dermal fillers, skincare products, and medical devices. Browse our website or request a product list to view available options. Step 3: Place Your Order Select the products you wish to purchase and place your order through our website. For compliance with AEMPS standards and traceability, we require verification of your medical license number at the time of purchase. If you need assistance, you can reach us at: Email: sales@aesthisave.com. Please include the product names, quantities, and any specific requirements. Phone: Call us at +34 650 810 249 to speak with a member of our team who can assist you directly. Step 4: Order Confirmation Once your order is processed, you will receive an order confirmation with tracking information and estimated delivery times. Step 5: Payment Follow the instructions provided in your order confirmation to complete the payment. We offer various payment methods to suit your preferences. Step 6: Shipping and Delivery After payment is confirmed, our logistics team will process and ship your order promptly. We ensure reliable and timely delivery to your specified address. Contact Us: For any questions or assistance during the ordering process, please contact us: AesthiSave.com Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain We are here to support you and ensure a smooth ordering experience. Thank you for choosing AesthiSave as your trusted partner in the aesthetics industry.

Payment Methods At AesthiSave.com, we are committed to providing a secure and convenient shopping experience. We offer a variety of payment options to accommodate your preferences and ensure a smooth transaction process. Below are the payment methods available for your purchases: 1. Credit and Debit Cards Accepted Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Security: Your card information is processed securely using industry-standard encryption technologies, ensuring your details are protected. 2. PayPal Convenience: PayPal offers a quick and secure payment method without requiring you to share your financial details. Simply log in to your PayPal account at checkout to complete your purchase. 3. Apple Pay and Google Pay Mobile Payments: Enjoy a seamless mobile shopping experience with Apple Pay or Google Pay. These options enable fast payments using your mobile device. Secure Transactions: Both Apple Pay and Google Pay utilize advanced security features to safeguard your payment information. 4. Other Payment Methods Gift Cards: If you have an AesthiSave gift card, you can apply it during checkout to use towards your purchase. Store Credit: Store credit from previous returns or exchanges can be used on your next purchase. 5. Payment Security We prioritize the security of your payment information. Our website employs SSL (Secure Socket Layer) encryption to protect your personal and financial data during transactions. We adhere to PCI DSS (Payment Card Industry Data Security Standard) requirements, ensuring your payment details are handled with the highest level of security. 6. Contact Us For any questions or assistance with payment options, please contact our customer support team: AesthiSave.com Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain Thank you for choosing AesthiSave. We are dedicated to providing you with a secure and convenient payment experience.

Shipping Policy Welcome to AesthiSave Thank you for shopping with AesthiSave.com. We are dedicated to providing you with exceptional products and services. Please review our shipping policy to understand how we handle and process your orders. 1. Processing Time Order Processing: Orders are processed within 1 - 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped. High-Volume Periods: During busy periods, such as holidays or sales, processing times may be extended. 2. Shipping Rates & Delivery Estimates Shipping Charges: Shipping costs are calculated and displayed at checkout. Shipping Options: Standard Shipping: Estimated Delivery Time - 2-5 days, depending on your location. Estimated Final Cost will depend on your carts weight and on your location. Express Shipping: Estimated Delivery Time - 1 - 3 days, depending on your location. Estimated Final Cost will depend on your carts weight and on your location. Delivery Delays: Please note that delivery times are estimates and delays can occasionally occur. 3. Shipping Locations Service Areas: We currently ship to addresses within Europe, the USA, and the UAE. We are working towards expanding our shipping to additional regions, including the USA. Non-Serviceable Locations: We do not ship to P.O. Boxes, APO/FPO addresses, or certain international locations, including: Cuba Crimea So-called Donetsk People's Republic (DNR) and Luhansk People's Republic (LNR) Iran North Korea Sevastopol city Syria 4. Order Tracking Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website. 5. Shipping Carriers Carriers Used: We use the following carriers to deliver our orders: DHL Express Correos Express Carrier Selection: The choice of carrier depends on your shipping location and the option selected at checkout. 6. Shipping Issues Contact Us: If your order is lost, damaged, or if you encounter any other issues with shipping, please contact us at sales@aesthisave.com within 2 days of the estimated delivery date. We will coordinate with the carrier to resolve the issue promptly. 7. International Shipping Duties and Taxes: For international orders, you may incur import duties and taxes (including VAT) upon arrival in your destination country. These charges are your responsibility, and AesthiSave.com is not liable for them. Shipping Times: International shipping times may vary based on destination and customs processing times. 8. Incorrect Addresses Address Accuracy: Ensure that all shipping information is accurate. If a package is returned due to an incorrect or incomplete address, you will be responsible for any additional shipping costs. We are not liable for orders delivered to incorrect or outdated addresses. 9. Shipping Restrictions Restricted Items: Some items may have shipping restrictions based on local, state, or federal laws. If your order includes restricted items, we will contact you to arrange an alternative solution. 10. Contact Us For any questions or concerns regarding shipping, please contact our customer service team: AesthiSave.com Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain Thank you for shopping with AesthiSave. We appreciate your business and are committed to providing you with a seamless shopping experience.

Return & Exchange Policy Welcome to AesthiSave Thank you for shopping at AesthiSave.com. We are committed to providing you with high-quality products and exceptional service. If you are not fully satisfied with your purchase, we’re here to assist you. Please review our Return & Exchange Policy below. 1. Returns Eligibility for Returns: You have 14 days from the date you received your item to request a return. Condition of Items: To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. Non-returnable Items: Certain items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), and personal care items (such as beauty products). 2. How to Initiate a Return Contact Us: To initiate a return, please email us at sales@aesthisave.com with your order number and reason for return. Return Instructions: We will provide you with a return shipping label and instructions on how to return your item. Items returned without prior authorization will not be accepted. 3. Refunds Inspection and Notification: Once we receive your returned item, we will inspect it and notify you of the refund status. Refund Process: If approved, we will process a refund to your original method of payment. Refunds typically appear within 7 days, depending on your card issuer's policies. Shipping Costs: Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund. 4. Exchanges Defective or Damaged Items: We only replace items if they are defective or damaged. If you need an exchange, please contact us at sales@aesthisave.com with your order number and details of the issue. Processing Time: Upon receiving and inspecting your defective or damaged item, we will send a replacement if approved. You will be notified once your exchange is processed. 5. Damages and Issues Immediate Contact: Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly. 6. Exceptions / Non-returnable Items Non-returnable Items: Items such as perishable goods, custom products, and personal care items cannot be returned. Hazardous Materials: Returns for hazardous materials, flammable liquids, or gases are not accepted. Contact us if you have questions about your specific item. 7. Sale Items Final Sale: Only regular-priced items can be refunded. Sale items are final sale and cannot be returned or refunded. 8. International Returns Return Shipping Costs: For international returns, you are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items. 9. Contact Us If you have any questions regarding our Return & Exchange Policy, please contact us at: AesthiSave.com Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain Thank you for shopping with AesthiSave. We appreciate your business and are dedicated to ensuring a satisfactory shopping experience.

DO YOU OFFER DISCOUNTS OR PROMOTIONS? At AesthiSave.com, we are dedicated to offering our clients the best value through various discounts and promotions. Here’s how you can benefit: 1. Bulk Purchase Discounts Details: We provide discounts on bulk orders of 100 units or more. The more you buy, the more you save! Eligibility: Discounts apply to specific products and quantities. For detailed information about bulk purchase options, please contact us directly. 2. Seasonal Promotions Details: Take advantage of our seasonal promotions throughout the year. These promotions include discounts on selected products and special offers during key times such as holidays and industry events. Stay Informed: Subscribe to our newsletter or follow us on social media to stay updated on the latest promotions. 3. New Customer Discounts Details: We offer special introductory discounts to new customers. Eligibility: Available to first-time buyers upon registration with AesthiSave. 4. Loyalty Programs Details: We value our long-term clients and offer loyalty rewards for repeat purchases. Benefits: Earn points with every purchase that can be redeemed for discounts on future orders. 5. Special Event Promotions Details: During industry trade shows, conferences, and other events, we may offer exclusive discounts and deals. Stay Connected: Visit our booth at events and follow our event announcements for special promotions. Contact Us For more information about our current discounts and promotions, or to discuss how you can maximize your savings, please contact us: AesthiSave.com Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain We are here to help you make the most of your purchasing experience with AesthiSave. Thank you for choosing us as your trusted partner in the aesthetics industry.

Quality Certification At AesthiSave.com, we are dedicated to delivering the highest quality products and services. Our commitment to quality assurance ensures that every product you purchase meets stringent standards for performance, safety, and reliability. Here’s how we maintain and uphold our quality standards: 1. Rigorous Product Selection Thorough Evaluation: We meticulously evaluate each product before adding it to our catalog. This includes assessing materials, design, and manufacturing processes to ensure they meet our high standards. Manufacturers and Laboratories: We work with reputable manufacturers and laboratories who share our dedication to quality and adhere to industry best practices. 2. Comprehensive Testing Quality Control: Our products undergo thorough testing and quality control checks at various stages of production. This ensures they perform as expected and meet all regulatory requirements. Safety Standards: We comply with international safety standards and regulations, including CE marking for products sold in the European Union, and adhere to the quality certification requirements set by the Spanish Agency of Medicines and Medical Products (AEMPS). This guarantees the safety and efficacy of our products. 3. Continuous Improvement Customer Feedback: We actively seek and value customer feedback to continuously improve our products and services. Your input helps us identify areas for enhancement and ensures we meet your expectations. Ongoing Training: Our team receives continuous training to stay current with the latest industry standards and quality assurance practices. 4. Detailed Product Information Transparency: We provide comprehensive product descriptions, specifications, and usage instructions to help you make informed decisions. Our commitment to transparency ensures you know exactly what you are purchasing. Customer Reviews: Read reviews from other customers to gain insights into the performance and quality of our products. Your reviews also assist others in making informed choices. 5. Quality Guarantee Satisfaction Guarantee: We stand behind the quality of our products. If you are not completely satisfied with your purchase, please refer to our Return & Exchange Policy for information on how to return or exchange items. Warranty: Many of our products come with a warranty to protect against defects in materials and workmanship. Specific warranty details are provided on the product pages. 6. Customer Support Expert Assistance: Our knowledgeable customer support team is available to assist you with any questions or concerns about our products. We are here to ensure you have a positive experience with our products and services. Contact Information: For any inquiries or support, please contact us at: Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain 7. Compliance and Certifications Regulatory Compliance: We ensure that all our products comply with applicable regulations and standards in the regions where they are sold, including adherence to the AEMPS and EU regulations. Certifications: Our products carry relevant certifications to demonstrate their compliance with quality and safety standards, reflecting our commitment to meeting and exceeding regulatory requirements. 8. Contact Us If you have any questions or need further information about our quality assurance practices, please do not hesitate to contact us: AesthiSave.com Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain Thank you for choosing AesthiSave. We are committed to providing you with high-quality products and exceptional service.

Product Expertise and Guidance At AesthiSave.com, we are committed to helping you make informed decisions about the products you purchase. Our team of experts is here to provide you with the knowledge and guidance you need to choose the best products for your needs. Here’s how we ensure you receive the best possible advice: Expert Team Qualified Professionals: Our team consists of qualified professionals with extensive knowledge and experience in the products we offer. We stay updated with the latest trends, technologies, and industry standards to provide you with accurate and current information. Personalized Advice: We understand that every customer has unique needs. Our experts are available to provide personalized advice tailored to your specific requirements and preferences. Comprehensive Product Information Detailed Descriptions: Each product listing on our website includes a detailed description, specifications, and benefits to help you understand its features and how it can meet your needs. Usage Instructions: We provide clear and concise usage instructions and guidelines for our products to ensure you can use them effectively and safely. FAQs: Our Frequently Asked Questions (FAQs) section addresses common queries about our products, helping you find quick answers to your questions. Customer Support Email Support: For any product-related inquiries or guidance, you can email us at sales@aesthisave.com. We strive to respond to all email inquiries within 24-48 hours. Phone Support: You can also reach our customer support team by calling +34 650 810 249 during our business hours: Monday to Friday, 9:00 AM to 5:00 PM GMT+1 (Madrid Time). Live Chat: Our website features a live chat option for real-time assistance during business hours. Our experts are ready to help you with any questions or concerns you may have. Educational Resources Blog and Articles: Visit our blog for articles, tips, and guides on various topics related to our products. Our content is designed to educate and inform you about the best practices, trends, and innovations. Videos and Tutorials: We offer video tutorials and demonstrations to help you better understand how to use our products and get the most out of them. Feedback and Continuous Improvement Customer Feedback: We value your feedback and continuously strive to improve our products and services. Share your thoughts and experiences with us to help us serve you better. Product Reviews: Read reviews from other customers to gain insights into the performance and quality of our products. You can also leave your own review to help others make informed decisions. Contact Us If you have any questions or need expert guidance, please don’t hesitate to contact us: Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain Thank you for choosing AesthiSave We are here to ensure you have the best experience with our products and services.

Customer Support Policy At AesthiSave.com, we are dedicated to providing exceptional customer service and support. This Customer Support Policy outlines the principles and procedures we follow to ensure that our customers receive timely, effective, and courteous assistance. Support Channels We offer multiple channels for customer support to ensure you can reach us in the most convenient way for you: Email Support: You can email us at info@aesthisave.com or sales@aesthisave.com. We strive to respond to all email inquiries within 24-48 hours. Phone Support: Our customer support team is available at +34 650 810 249 during our business hours: Monday to Friday, 9:00 AM to 5:00 PM GMT+1 (Madrid Time). Live Chat: Our website features a live chat option for real-time assistance during business hours. Social Media: You can reach out to us on our social media platforms - Instagram. Response Times Email Inquiries: We aim to respond to all email inquiries within 24-48 hours. Phone Calls: We strive to answer all phone calls promptly during business hours. If you leave a voicemail, we will return your call within one business day. Live Chat: We provide immediate assistance during business hours. For inquiries outside business hours, we will respond as soon as possible on the next business day. Social Media: We monitor our social media channels and aim to respond to messages and comments within 24-48 hours. Types of Support Our customer support team can assist with a variety of inquiries, including but not limited to: Product information and recommendations Order status and tracking Returns and exchanges Payment and billing issues Technical support for website issues General inquiries and feedback Escalation Process If you are not satisfied with the initial response or resolution provided by our customer support team, you may request to have your issue escalated. Our escalation process is as follows: First Level Support: Initial response and resolution attempt by our customer support representatives. Second Level Support: If the issue is not resolved, it will be escalated to a supervisor or manager for further investigation and resolution. Final Resolution: If the issue remains unresolved, it will be escalated to senior management for a final review and resolution. Customer Feedback We value your feedback and continuously strive to improve our services. You can provide feedback on your experience with our customer support team through: Email: Send your feedback to info@aesthisave.com. Survey: Participate in our customer satisfaction survey, which may be sent to you after your inquiry is resolved. Social Media: Share your feedback on our social media platforms. Privacy and Confidentiality We are committed to protecting your privacy and ensuring the confidentiality of your information. Any personal information you provide during your interactions with our customer support team will be handled in accordance with our Privacy Policy. Contact Us If you have any questions or need assistance, please contact our customer support team: Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain Thank you for choosing AesthiSave We are here to help and ensure you have a positive experience with our products and services.